RMG Networks Blog

Fulfilling the Promise of Greater Supply Chain Productivity at Operations Summit 2015

RMG NetworksTM was privileged to participate in the recent 4th annual Operations Summit, produced by Multichannel Merchant, in Louisville, Kentucky, April 14-16. The Operations Summit conference is touted as the only conference specifically focused on the direct-to-customer (DTC) or fulfillment side of the distribution supply chain. It was definitely a conference for the “Who’s Who” of fulfillment, with huge names like headline sponsor UPS and over 50 additional well-known merchants including Costco, Cabela’s and Kohl’s as speakers.

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Cutting Through the Clutter with Visual Internal Communications [VIDEO]

“Ignorance abhors a vacuum.”

Borrowing from Aristotle, my first Battalion Commander began his address to a company of wide-eyed eager new officers on the importance of internal communication within our units. The point of his address was that if his leadership team did not proactively inform our workforce, then our workforce would eventually inform themselves. After twelve years and a career shift to the corporate sector, LTC Phelp’s words still ring true for me.

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Feeding the Hungry Supply Chain

In a recent article published on Forbes.com, contributor H.O. Maycotte writes and says, “The Big Data Supply Chain is Hungry, And You Need to Feed It”. As he rightly states, data is everywhere within today’s supply chains, but is of little to no value if not properly utilized.

As sources like blogs and social media continue to feed the appetite of the rising online population, automated algorithms are required to prepare and analyze the growing stacks of data.

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5 Ways a Call Center Dashboard Increases Agent Productivity

As the “go to” leader and proactive-thinking manager at a busy call center or contact center, your team of agents count on you to provide strategically-mapped directives, cutting-edge initiatives and viable solutions as challenges arise. Your ultimate goal is to train your staff to achieve their established quotas, while consistently demonstrating exceptional client service skills.

Managing a productive and efficient contact center, where employees feel engaged and relaxed, is a delicate balance. An innovative call center dashboard can help you achieve these goals.

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How Visual Internal Communications Brings Work Families Together

Flipping through the radio, I came across the 1979 song "We Are Family." In the song, Sister Sledge sings that she has "all my sisters with me." I couldn't get the song out of my head all day - ever have that happen to you? - and the more I started to hum, it made me think about the definition of family. Sure, we have those we are related to by blood and marriage. But if you think about who you spend time with, we also have a work family.  

In a Globeforce report on "The Effect of Work Relationships on Organizational Culture and Commitment," 78 percent of people who work 30 to 50 hours a week spend more time with coworkers than with their families. In that sense, coworkers become your work family. You share experiences together - good and bad. You struggle through deadlines, laugh at lunch and celebrate accomplishments. 

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How Loud is Your Supply Chain?

Recently I was introduced to logistics and supply chain expert Gary Marion at Logistics.About.com. One of his articles struck a chord with me when he asked the question, “How Loud is Your Supply Chain?”

He compares the noise of a rock band to the “noise” your supply chain should make. If your supply chain is “rocking,” to carry on the analogy, it must make the kind of noise that alerts your personnel according to predetermined warnings  a signal that the entire supply chain will notice if something is amiss. Gary uses examples of the “Perry Como supply chain” or the “easy listening” variety, and the potential problems one may encounter. He goes on to discuss further stages of “noise” you might make – but stresses the importance of a noise so loud like the “Foo Fighters are in your living room.” Ouch, my ears are ringing just thinking about that.

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Clarifying the Message with Data Visualization at Digital Signage Expo

It’s been nearly two weeks since the Digital Signage Expo (DSE) conference and tradeshow and I’m still recovering, along with the nearly 4,100 attendees and over 200 exhibitors that attended the three day event in Las Vegas. This was not my first time to DSE, but I always find it interesting to listen in to the wide range of conversations you can overhear -- from “what do you do?” to “I’m not happy with my current vendor -- tell me what you can do to solve my business problem.” I also like to watch the numerous photoshoots (with and without permission) that take place, and suss out the latest trends and innovation among the many exhibitor showcases.

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Office Hoteling Implementation Best Practices

In an age of telecommuting and managing remote/out-of-town employees, many companies are considering office hoteling as a way to reduce workspace overhead expenses while optimizing the employee’s productivity and relieving stress during the journey.  It's imperative that the solution be properly integrated awhile remaining flexible to current and future needs. A poorly run system will frustrate employees and create confusion. If your business is thinking about transitioning to office hoteling for traveling employees, here are some best practices to help you with implementation. These steps will ensure that your company’s hoteling solution meets both your employees’ and the company’s expectations.

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Enhancing Agent Performance with a Call Center Dashboard

Agent performance is of the utmost importance when your focus is on catering to the needs of your customers. Call center performance can be difficult to assess, and ensuring that your customers are getting the service that they both need and deserve can impact customer retention and revenue figures. Utilizing a call center dashboard helps your agents deliver the service that you and your customers expect.

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