RMG Networks Blog

Contact Center Solutions: Optimizing Efficiency with Real-Time Data


The value of any contact center comes down to two factors: Efficiency and Efficacy. Your ability to improve the former without unduly impacting the latter ultimately determines the profitability of the entire venture. Unfortunately, efficient and effective often clash. Ideal contact center solutions are those that help your operators walk the line, by defining that line and informing them of where they exist in relation to it.

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Impacting Contact Center Performance at Call Center Week 2015


I was fortunate to represent RMG Networks at the recent 2015 Call Center Week Conference and Expo in Las Vegas, June 17-18. It was enjoyable meeting so many contact center professionals – both current customers who told us how RMG had helped their businesses, and other attendees interested in learning more about how RMG could increase their agent productivity.

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5 Employee Engagement Ideas You Should Consider


Over the last five years, employee engagement has been a hot button topic for HR managers. Gallup demonstrated that companies with high engagement outperform competitors by over 20 percent in productivity and profitability, while maintaining lower levels of absenteeism, turnover and other negative metrics. Despite these statistics and millions of dollars in investment, American employees reported only 13 percent engagement in 2015.

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Three Challenges Impacting Automotive Supply Chains [VIDEO]


While attending the recent Warehousing Education and Research Council (WERC) 2015 Conference in Orlando, Florida, I was able to carve out some time for a couple of different discussions and interviews with Supply Chain Brain. They are, in their own words, the “most comprehensive supply chain management information resource… providing complete coverage of all fundamental supply chain principles, emerging trends, strategies and best practices, forward-thinking ideas, cutting-edge solutions and the latest innovations.”

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Improving Supply Chain Efficiency Using Data Visualization [VIDEO]


While attending the recent Warehousing Education and Research Council (WERC) 2015 Conference in Orlando, Florida, I was able to carve out some time for a discussion with Russell Goodman, Editor in Chief, of Supply Chain Brain. They are, in their own words, the “most comprehensive supply chain management information resource… providing complete coverage of all fundamental supply chain principles, emerging trends, strategies and best practices, forward-thinking ideas, cutting-edge solutions and the latest innovations.”

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Knowing the Score at the NorthEast Contact Center Forum


Would you build a football stadium without a scoreboard?

Of course not. Just like you wouldn't build a world-class contact center without agent productivity tools.

RMG Networks showcased its Intelligent Contact Center solutions, including its award-winning real-time scoreboards, at the recent 14th annual NorthEast Contact Center Forum (NECCF) Vendor Expo. The event was held at Gillette Stadium, home of the New England Patriots, in Foxborough, Massachusetts, on June 9.  

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When Real Time is Really Real at IAUG's Converge 2015


RMG Networks was once again excited to participate in the International Avaya Users Group (IAUG) show “Converge 2015,” which took place at the downtown Denver Convention Center in Denver, Colorado, June 14-18. 

As a valued Avaya partner, RMG's Intelligent Contact Center visual solutions integrate with Avaya applications to improve productivity and efficiency by visualizing critical key performance indicators (KPIs) in real time.


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