RMG Networks Blog

How Digital Signage Evolved into Intelligent Communication


Digital signage is not new. The term techorating to describe the fusion of technology and decorating has been around since 2008. Static displays have evolved to provide rich media and motion graphics in high and then ultra-high definitions. Media players have evolved onto complex secure networks. Single screens have evolved into mosaic shaped video walls. Passive displays have evolved into interactive kiosks.

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How to Avoid "Traffic Jams" with Real-time Data Visualization


If you're destined to encounter a major traffic jam on your normal route to work, when would you want to know about it? After you are in the thick of it? Immediately before you get to it? Far enough in advance to take an alternate route?

Although the questions seem silly, this scenario is played out daily by professionals around the world, with the source of frustration being a business problem, not an actual traffic jam. (Although unfortunately, many of us experience those, too.)

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Maximizing Contact Center Efficiency with a Digital Signage System


Time is precious. With only 24 hours in a day, it is arguably the most precious resource on earth. The wise Benjamin Franklin once said, “You may delay, but time will not.” And in business, delays mean dollars which can quickly affect your profit margin.

So, if you can't stop or slow down the progression of time, what can you do to mitigate the impact on your company's finances? You can give your employees the necessary tools and information they need to be as efficient and productive as possible.

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Supply Chain Visibility – Turning Knowledge into Action


Akabo Media arranged a great line-up of guest speakers at the recent Logistics & Supply Chain Conference in London. In the opening remarks, chairman Richard Wilding demonstrated how supply chain professionals could speak the language of business, and through doing so, better articulate how the relevant supply chain levers directly impact a company’s profit. For example, reduced costs and increased cash flow were far more meaningful and tangible than a metric purely for reduced inventory.

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Gamification or How Does a Paper Mache Mountain Increase Performance?


Many years ago, I visited a contact centre within the aviation industry and was intrigued to see the time and effort that went into the creation of a mountain, handcrafted from paper mache and placed carefully in the centre of a large multi-national customer care organisation. After looking closer at this centrepiece, I realised a number of different coloured teams of play mobile mountaineers, representing various nationalities with associated amusing national attributes, trying to reach the summit.

At the time, it seemed an unusual way of creating friendly competition. Today we call it gamification, and it's a popular way to motivate staff and maximise performance.

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The "Three C's" of Supply Chain


During the recent Supply Chain Forum at Whittlebury Hall, well organised by the team at Richmond Events, the engaging opening keynote speech was given by John Amaechi. At its core, Amaechi's theme included emotional connection and specific, timely communication. Following the meetings held throughout the Supply Chain Forum, key topics became evident around this core, best summarised as:

The Three C’s of Supply Chain: Customer Service, Communication and Conversation

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Talking Visual Supply Chain Solutions at Operations Summit 2016


Operations Summit is promoted as the only conference exclusively focused on direct-to-customer (DTC) and omnichannel operations and fulfillment. The Duke Energy Center in Cincinnati provided a great environment for the 2.5-day conference that was filled with opportunities for learning, observing, networking and more. RMG NetworksTM was pleased to participate as an exhibitor for the second year, educating attendees on the benefits of Visual Supply Chain solutions.

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8 Ways Digital Signage Solutions Have Improved Our Lives


American Sign Language was invented in 1817. In 1897, the recipe for aspirin was concocted. Then there was the blood bank in the late 1930s, the electronic calculator in the 1960s and more recently, the Internet.

What do these inventions have in common? They all enhanced people's lives. Modern technology is continuously evolving with new solutions that make our lives easier and impact us daily. An example of this is the growing presence of digital signage.

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Keeping an Eye on Contact Center Key Performance Indicators


You might know the story about the man looking for his keys under a streetlight one night. Another man came by and asked what he was doing: "Looking for my keys," the first man said. "Well, where did you lose them?" the pedestrian asked. The first man replied, "Oh, over by those bushes somewhere." The pedestrian asked him why he was bothering to look under the streetlight, then, and the man just said, apparently very reasonably, "The light is better over here!"

Your key performance indicators (KPIs) are a bit like that light. If you don't have them, it's hard to look at what you need to do to improve. And if they're not in the right place and accessible to the right people, it's not much better than not having them at all.

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How 5 Industries are Using Interactive Displays


In years past, tennis was a country club sport played with quaint wooden rackets on grass and clay courts – very old fashioned. We've come a long way from the players who were dressed to the nines in long white pants or ankle length dresses. Though the basic rules remain the same, modern times have brought technological innovation to this once-genteel sport. Graphite rackets with computer technology now help develop today's players by providing real-time information to improve their power and accuracy. 

Much like tennis, interactive displays are changing the way we do business, providing valuable information, promoting products and services, and improving customer service in a wide variety of organizations. In fact, one study revealed over 66% of respondents said they would like to see more interactive digital displays when shopping for electronics to learn more about the brands and products. 

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