RMG Networks Blog

Improving Supply Chain Efficiency Using Data Visualization [VIDEO]

While attending the recent Warehousing Education and Research Council (WERC) 2015 Conference in Orlando, Florida, I was able to carve out some time for a discussion with Russell Goodman, Editor in Chief, of Supply Chain Brain. They are, in their own words, the “most comprehensive supply chain management information resource… providing complete coverage of all fundamental supply chain principles, emerging trends, strategies and best practices, forward-thinking ideas, cutting-edge solutions and the latest innovations.”

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Knowing the Score at the NorthEast Contact Center Forum

Would you build a football stadium without a scoreboard?

Of course not. Just like you wouldn't build a world-class contact center without agent productivity tools.

RMG Networks showcased its Intelligent Contact Center solutions, including its award-winning real-time scoreboards, at the recent 14th annual NorthEast Contact Center Forum (NECCF) Vendor Expo. The event was held at Gillette Stadium, home of the New England Patriots, in Foxborough, Massachusetts, on June 9.  

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When Real Time is Really Real at IAUG's Converge 2015

RMG Networks was once again excited to participate in the International Avaya Users Group (IAUG) show “Converge 2015,” which took place at the downtown Denver Convention Center in Denver, Colorado, June 14-18. 

As a valued Avaya partner, RMG's Intelligent Contact Center visual solutions integrate with Avaya applications to improve productivity and efficiency by visualizing critical key performance indicators (KPIs) in real time.

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Real-Time Data Dashboards Unify Building Management at NFMT 2015

There appears to be a shrinking separation between architectural design, building structural engineering and construction material practices. The classic delineation between these areas of expertise within the building industry is necessitating more collaboration as a result to pursue a “high-performance building” or seeking the bulls-eye target of a zero net-energy environmental design.

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On Time Deliveries for Supply Chains & Another Corny Light Bulb Joke

How many supply chain planners does it take to change a light bulb? 

It doesn’t matter – the light bulbs are late - AGAIN.

on time delivery supply chain

On time delivery (OTD) is really a very basic measure of the entire supply chain efficiency, right?  You simply ask yourself the question: “how often did I deliver the finished goods or services to my customer on time (based on his/her expectation) and was the shipment 100% complete in quantity and quality?” When you start missing the benchmark for OTD, it is simply a signal that you have a broken supply chain. Is there a bottleneck somewhere? Is there a product or process causing the problem? Is the issue in manufacturing, distribution, transportation or all of the above?

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A Strategic Guide to Internal Communications Best Practices

For hundreds of years, people much smarter than myself have been studying the game of chess and deliberating over the effectiveness of such intricacies as the opening move. Some theories are aggressive and lend more risk while others are conservative in nature and present less exposure. Studying and applying the best practices of the game will no doubt improve your odds of conquering your opponent.

Much like chess, a carefully calculated internal communication strategy is the quintessence of a successful and lasting business. How you position and communicate with your employees and how they respond to challenges and the competition can determine the prosperity of your company. Clear, open channels of communication fosters loyalty and a commitment to job performance excellence.

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Supply Chain Lessons Learned from “Deflategate” and the NFL

Today’s supply chains require constant attention and monitoring. The managers and executives responsible for your enterprise and global supply chain must be aware of what is happening right now and what is happening end-to-end. In other words, they need whole chain visibility. Any lack of information or data flow required to make a real-time decision can result in time wasted or money wasted or both.

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5 Ways Retailers Are Using Digital Signage to Engage Shoppers

Unless you stay in bed, unplug the television and don’t leave the house, it’s nearly impossible to escape some sort of advertisement during a typical day. However, consumers are becoming savvier and are always looking for innovative ways to avoid these ads. Techniques like fast-forwarding through commercials on their DVR, using ad blocker tools in their browsers, subscribing to the FTC's "Do Not Call" list and subscribing to online music providers to avoid radio ads are some of the most common.

Advertisers are desperate to find new ways to connect with buyers and influence their purchases. Nowhere is this more prominent than in retail. Most of today's retailers have turned toward digital signage technologies to reach these elusive consumers. Digital signage not only provides traditional advertising, but offers a host of benefits to the shopper and the retailer.

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