Managing a contact center is a difficult task. You have to manage agent performance, keep productivity high and maintain customer satisfaction. The key to doing this is clear communication. Agents need information about important key performance indicators to work efficiently.
It doesn’t matter whether the agent is in the back corner of the call center or half-way around the world, an agent performance scoreboard provides access to the real-time data critical to attaining not only their personal peak performance, but also that of their team and overall contact center’s productivity.
For more information on RMG’s Agent Productivity Scoreboard solution for contact center agents, contact us or download our business solution brief. Learn how RMG Networks solutions can help you effectively manage your call centers, keep your agents productive and make your customers happy.
About the Author:
Ammar Asref is Vice President, Sales Engineering at RMG Networks. He has over 17 years’ experience in helping design customized intelligent digital signage solutions for customers. Connect with Ammar on LinkedIn.