Last week, RMG NetworksTM showcased its Intelligent Contact Centre solutions, featuring InViewTM dashboards, in Munich, Germany, as part of the last stop in the CC Excellence three-city roadshow. Berlin and Mülheim were the first two cities that hosted this event earlier in June. These shows were specifically designed for contact centre experts to discuss and share their experiences with peers in a relaxing atmosphere, which is exactly what happened.
Three organisers (CreaLog, InVision and MYCOM) and five partners (Cognesys, HCD, ProCom-Bestmann, RMG Networks, Sabienzia) of modern, innovative contact centre solutions, gathered and held 24 different intimate customer-hosted roundtable discussions for over 150 attendees. Although this type of event structure is not always common, the overwhelmingly positive response from the event attendees proved the event to be a success.
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