RMG Networks Blog

Last week, RMG NetworksTM showcased its Intelligent Contact Centre solutions, featuring InViewTM dashboards, in Munich, Germany, as part of the last stop in the CC Excellence three-city roadshow. Berlin and Mülheim were the first two cities that hosted this event earlier in June. These shows were specifically designed for contact centre experts to discuss and share their experiences with peers in a relaxing atmosphere, which is exactly what happened.

Contact Centre solutions

Three organisers (CreaLog, InVision and MYCOM) and five partners (Cognesys, HCD, ProCom-Bestmann, RMG Networks, Sabienzia) of modern, innovative contact centre solutions, gathered and held 24 different intimate customer-hosted roundtable discussions for over 150 attendees. Although this type of event structure is not always common, the overwhelmingly positive response from the event attendees proved the event to be a success.

We partnered with our customer EWE on discussions including today’s most important contact centre topics like gamification and real-time customer resolutions, where RMG displays real-time data covering all digital signage endpoints such as wallboards, executive command centres, desktop dashboards, mobile and more. In each session, EWE representatives explained their experiences implementing our solution with emphasis on creative services for designing innovative and “cool” layouts, displaying consolidated data from all different EWE systems, and realizing results focused on empowering their agents and increasing productivity.

Digital Signage Solutions

The overall three-city event received very positive feedback with several attendees commenting on the helpful suggestions, networking opportunities and interesting discussions.

For more information on how you can implement intelligent contact centre digital signage solutions such as those discussed at CC Excellence, visit RMG’s website or contact us. Our team of experts will help configure a smart solution for your business designed to save you time and money, while increasing agent engagement. 

Real-Time Performance Management for Contact Center

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