Benefits of a Visual Contact Center Solution
Trust RMG for a contact center solution that is perfectly tailored and rapidly deployed to meet the needs of your operations. Let our solutions align with your business priorities as they unfold in real time, using innovative displays and interface technologies.
Drive More Sales
Motivate your sales team to achieve and surpass company goals with personalized 24/7 broadcasts of individual performance metrics.
Display Real-Time Data
Engage your agents with visually appealing, attention-grabbing real-time data visualization and interactive gamification for increased performance.
Boost Agent Morale
Increase revenue and employee retention by empowering agents with live ACD stats and company-wide recognition for a job well done.
Manage by Exception
Receive alerts and agent requests for assistance directly on your desktop or mobile device as well as displays to pinpoint bottlenecks and quickly resolve problems.
Reach 100% of Employees
Keep your remote workforce feeling connected to company culture and events, news, and critical data pushed directly to their desktops and mobile devices.
Improve Customer Satisfaction
Give your customer service team a leg up on issues, complaints, and trending topics concerning your products and services with ‘round-the-clock social media feed integration and aggregation.
Drive More Sales with Real-time Data
Engage Employees with Dynamic Digital Signage Displays
Motivate employees with easy-to-read displays showing individual and team metrics — including calls waiting, average wait times and agents available. Place your digital signage where it will have the most impact with your call center managers and representatives — on large HDTVs, LED wallboards, and with dashboards on desktops and mobile devices. With metrics made actionable through the use of filters and color-coded logic, employees can better realize call center performance goals and redirect focus to track key performance indicators.
A Real-Time Solution That Seamlessly Integrates With Your Systems
“The flexibility in building views of statistics is one of our most favored elements of the RMG solution. The improved visibility of key performance statics has allowed agents to better manage their call flow and has thereby improved patient care levels. Anything else that improves the level of care received by our patients is of paramount importance to us and is therefore nurtured.”
– The Children’s Hospital of Philadelphia
percent of contact center agents are unable to resolve customer issues due to disconnected systems and archaic user interfaces
percent of consumers would pay more to guarantee a better customer experience
positive customer experiences make up for one unresolved negative one
Contact Center Visualization That Works
Data visualization facilitates fast, accurate responses from your contact center team. In today’s fast-paced world, speed and accuracy are more important than ever before, and thanks to advances in communications technology, customers and prospects expect immediate, thorough responses to problems. Anything less puts your business in jeopardy.
More About Contact Center Solutions
Stay Connected to Critical Information
A visual contact center solution allows call centers to display real-time performance metrics to the entire team, helping managers proactively resolve issues. Furthermore, visual contact center solutions are now mobile, enabling supervisors to work with personnel on the floor rather than be chained to their desktops reviewing reports. With a mobile solution, supervisors can put out fires, conduct training, and look for areas of improvement while staying connected to detailed, vital information.
Data Visualization That Boosts Morale
Not only does data visualization help supervisors, it has a positive effect on employee morale. Getting immediate feedback on problems helps contact center managers make adjustments before they reach a critical stage, and getting immediate feedback on reaching an important goal keeps agents eager to achieve the next one. To truly engage your employees, make your data visualization attractive and interactive with gamification, a blend of creativity and logic to create a truly immersive experience that goes beyond the screen.
Engage, inform, and influence your audiences with intelligent digital signage from RMG. Through a wide range of software, hardware, and services, we offer vibrant and flexible visual communications solutions with one of the widest range of capabilities and one of the most experienced teams in the industry. Motivate contact center agents with gamification, using points and leaderboards to promote friendly competition among agents and teams or use data triggering to receive immediate alerts on performance that falls out of range of target levels. Our contact center solution also uses digital signage along with mobile and desktop dashboards to allow managers to reach employees anywhere, anytime with resolution messaging.
Contact Center Posts
The Art of Visualizing Contact Center KPIs
on November 7, 2017 at 6:00 AM
Peter Drucker is credited for a powerful business quote, “If you can’t measure it, you can’t manage it.” I truly stand by this! Most businesses have woken up to the fact that […]
Top 10 Call Center Best Practices
on August 25, 2016 at 6:00 PM
The effectiveness of your contact center can have a direct impact on the health and profitability of your company. Whether you want to maximize productivity with data visualization or increase […]
Is Knowledge Still King for Contact Centre Data?
on August 19, 2016 at 3:55 PM
“If I knew then, what I know now.” Some of you may remember the above as a title of a song while others may perhaps remember it just as a day-to-day catch phrase. The […]
Learn about best practices, competitive advantages, and established methodologies.
Learn how our intelligent contact center solutions with real-time visual communications are invaluable for today’s agents and managers.
Learn how the most efficient contact centers display data where it can have the most immediate impact.
Learn how our clients, in a series of studies, experienced an impressive ROI.