RMG GDPR DATA PROCESSING ADDENDUM

This Data Processing Addendum (“DPA”) is an agreement between RMG Enterprise Solutions, Inc. (“RMG,” “we,” “us,” or “our”) and _______________________ (“Customer”, “you” or “your”). This DPA supplements the agreements between Customer and RMG (the “Agreement”) when the GDPR applies to our Korbyt cloud service to process Customer Data (the “Services”). Unless otherwise defined in this DPA or in the Agreement, all capitalized terms used in this DPA will have the meanings given to them in Section 17 of this DPA.

 

      1. Data Processing.
        • 1.1 Scope and Roles. This DPA applies when Customer Data is processed by RMG. In this context, RMG will act as “processor” to Customer who may act either as “controller” or “processor” with respect to Customer Data (as each term is defined in the GDPR).
        • 1.2 Customer Controls. The Services provide Customer with a number of controls, including security features and functionalities, that Customer may use to retrieve, correct, delete or restrict Customer Data as described in the Documentation. Without prejudice to Section 5.1, Customer may use these controls as technical and organizational measures to assist it in connection with its obligations under the GDPR, including its obligations relating to responding to requests from data
        • 1.3 Details of Data Processing.
          • 1.3.1 Subject matter. The subject matter of the data processing under this DPA is Customer
          • 1.3.2 Duration.As between RMG and Customer, the duration of the data processing under this DPA is determined by Customer.
          • 1.3.3 Purpose.The purpose of the data processing under this DPA is the provision of the Services initiated by Customer from time to time.
          • 1.3.4 Nature of the processing: Compute, storage and such other Services as described in the Documentation and initiated by Customer from time to
          • 1.3.5 Type of Customer Data: Customer Data uploaded to the Services under Customer’s RMG accounts or by RMG at Customer’s direction.
          • 1.3.6 Categories of data subjects: The data subjects may include Customer’s customers, employees, suppliers and end-users.
        • 1.4 Compliance with Laws. Each party will comply with all laws, rules and regulations applicable to it and binding on it in the performance of this DPA, including the
      2. Customer Instructions. The parties agree that this DPA and the Agreement (including the provision of instructions via configuration tools) constitute Customer’s documented instructions regarding RMG’s processing of Customer Data (“Documented Instructions”). RMG will process Customer Data only in accordance with Documented Additional instructions outside the scope of the Documented Instructions (if any) require prior written agreement between RMG and Customer, including agreement on any additional fees payable by Customer to RMG for carrying out such instructions.
      3. Confidentiality of Customer Data. RMG will not access or use, or disclose to any third party, any Customer Data, except, in each case, as necessary to maintain or provide the Services, or as necessary to comply with the law or a valid and binding order of a governmental body (such as a subpoena or court order). If a governmental body sends RMG a demand for Customer Data, RMG will attempt to redirect the governmental body to request that data directly from Customer. As part of this effort, RMG may provide Customer’s basic contact information to the governmental body. If compelled to disclose Customer Data to a governmental body, then RMG will give Customer reasonable notice of the demand to allow Customer to seek a protective order or other appropriate remedy unless RMG is legally prohibited from doing so. If the Standard Contractual Clauses apply, nothing in this Section 3 varies or modifies the Standard Contractual
      4. Confidentiality Obligations of RMG Personnel. RMG restricts its personnel from processing Customer Data without authorization by RMG as described in the RMG Security Standards. RMG imposes appropriate contractual obligations upon its personnel, including relevant obligations regarding confidentiality, data protection and data
      5. Security of Data Processing
        • 5.1 RMG has implemented and will maintain the technical and organizational measures for the Korbyt Network as described in the RMG Security Standards and this Section. In particular, RMG has implemented and will maintain the following technical and organizational measures:
          • (a) security of the Korbyt Network as set out in Section 1.1 of the RMG Security Standards;
          • (b) physical security of the facilities as set out in Section 1.2 of the RMG Security Standards;
          • (c) measures to control access rights for RMG employees and contractors in relation to the Korbyt Network as set out in Section 1 of the RMG Security Standards; and
          • (d) processes for regularly testing, assessing and evaluating the effectiveness of the technical and organizational measures implemented by RMG as described in Section 2 of the RMG Security Standards
        • 5.2 Customer may elect to implement technical and organizational measures in relation to Customer Data. Such technical and organizational measures include the following which may be obtained by Customer from RMG as described in the Documentation, or directly from a third-party supplier:
          • (a) pseudonymization and encryption to ensure an appropriate level of security;
          • (b) measures to ensure the ongoing confidentiality, integrity, availability and resilience of the processing systems and services that are being operated by Customer;
          • (c) measures to allow Customer to backup and archive appropriately in order to restore availability and access to Customer Data in a timely manner in the event of a physical or technical incident; and
          • (d) processes for regularly testing, assessing and evaluating the effectiveness of the technical and organizational measures implemented by Customer
      6. Sub-processing.
        • 6.1 Authorized Sub-processors. Customer agrees that RMG may use sub-processors to fulfil its contractual obligations under this DPA or to provide certain services on its behalf, such as providing data hosting services. The RMG website (currently posted at rmgnetworks.com/data-protection-addendum) lists sub-processors that are currently engaged by RMG to carry out processing activities on Customer Data on behalf of Customer. At least 30 days before RMG engages any new sub-processor to carry out processing activities on Customer Data on behalf of Customer, RMG will update the applicable website and provide Customer with a mechanism to obtain notice of that update. If Customer objects to a new sub-processor, and RMG does not retain the services of the existing sub-processor, then Customer may terminate the Agreement. Customer consents to RMG’s use of sub-processors as described in this Section. Except as set forth in this Section, or as Customer may otherwise authorize, RMG will not permit any sub-processor to carry out processing activities on Customer Data on behalf of Customer.
        • 6.2 Sub-processor Obligations. Where RMG authorizes any sub-processor as described in Section 1:
          • (i) RMG will restrict the sub-processor’s access to Customer Data only to what is necessary to maintain the Services or to provide the Services to Customer and any End Users in accordance with the Documentation and RMG will prohibit the sub-processor from accessing Customer Data for any other purpose;
          • (ii) RMG will enter into a written agreement with the sub-processor and, to the extent that the sub-processor is performing the same data processing services that are being provided by RMG under this DPA, RMG will impose on the sub- processor the same contractual obligations that RMG has under this DPA; and
          • (iii) RMG will remain responsible for its compliance with the obligations of this DPA and for any acts or omissions of the sub-processors that cause RMG to breach any of RMG’s obligations under this DPA
      7. Data Subject Rights
        Taking into account the nature of the Services, RMG offers Customer certain controls as described in Sections 1.2 and 5.2 that Customer may elect to use to comply with its obligations towards data subjects. RMG will use commercially reasonable efforts to assist Customer in fulfilling its obligation to respond to data subject requests exercising rights under Chapter III of the GDPR.
      8. Optional Security Features. RMG makes available a number of security features and functionalities that Customer may elect to use. Customer is responsible for (a) implementing the measures described in Section 5.2, as appropriate, (b) properly configuring the Services, (c) allowing RMG to provide to Customer a copy of the last backup of Customer’s data in the event of a physical or technical incident (e.g. backups and routine archiving of Customer Data), and (d) taking such steps as Customer considers adequate to maintain appropriate security, protection, and deletion of Customer Data, which includes use of encryption technology to protect Customer Data from unauthorized access and measures to control access rights to Customer Data.
      9. Security Breach Notification.
        • 9.1 Security Incident. RMG will (a) notify Customer of a Security Incident without undue delay after becoming aware of the Security Incident, and b) take reasonable steps to mitigate the effects and to minimize any damage resulting from the Security
        • 9.2 RMG Assistance. To assist Customer in relation to any personal data breach notifications Customer is required to make under the GDPR, RMG will include in the notification under section 9.1(a) such information about the Security Incident as RMG is reasonably able to disclose to Customer, taking into account the nature of the Services, the information available to RMG, and any restrictions on disclosing the information, such as confidentiality.
        • 9.3 Unsuccessful Security Incidents. Customer agrees that:
          • (i) an unsuccessful Security Incident will not be subject to this Section 9. An unsuccessful Security Incident is one that results in no unauthorized access to Customer Data or to any of RMG’s equipment or facilities storing Customer Data, and may include, without limitation, pings and other broadcast attacks on firewalls or edge servers, port scans, unsuccessful log-on attempts, denial of service attacks, packet sniffing (or other unauthorized access to traffic data that does not result in access beyond headers) or similar incidents; and
          • (ii) RMG’s obligation to report or respond to a Security Incident under this Section 9 is not and will not be construed as an acknowledgement by RMG of any fault or liability of RMG with respect to the Security Incident.
        • 9.4 Notification(s) of Security Incidents, if any, will be delivered to one or more of Customer’s administrators by any means RMG selects, including via email. It is Customer’s sole responsibility to ensure Customer’s administrators maintain accurate contact information on the RMG management console and secure transmission at all times.
      10. RMG Certifications and Audits.
        • 10.1 RMG ISO-Certification and SOC Reports. In addition to the information contained in this DPA, upon Customer’s request, and provided that the parties have an applicable NDA in place, RMG will make available the following documents and information:
          • (i) the certificates issued in relation to the ISO 27001 certification, the ISO 27017 certification and the ISO 27018 certification (or the certifications or other documentation evidencing compliance with such alternative standards as are substantially equivalent to ISO 27001, ISO 27017 and ISO 27018); and
          • (ii) the System and Organization Controls (SOC) 1 Report, the System and Organization Controls (SOC) 2 Report and the System and Organization Controls (SOC) 3 Report (or the reports or other documentation describing the controls implemented by RMG that replace or are substantially equivalent to the SOC 1, SOC 2 and SOC 3).
        • 10.2 Audits.RMG’s Subprocessor uses external auditors to verify the adequacy of its security measures, including the security of the physical data centers from which RMG provides the Services via its Subprocessor. This audit: (a) will be performed at least annually; (b) will be performed according to ISO 27001 standards or such other alternative standards that are substantially equivalent to ISO 27001; (c) will be performed by independent third-party security professionals at RMG’s Subprocessor’s selection and expense; and (d) will result in the generation of an audit report (“Report”), which will be RMG’s Subprocessor’s Confidential Information. RMG does not audit its own operations in this regard.
        • 10.3 Audit Reports. At Customer’s written request, and provided that the parties have an applicable NDA in place, RMG will provide Customer with a copy of the Report so that Customer can reasonably verify RMG’s compliance with its obligations under this
        • 10.4 Privacy Impact Assessment and Prior Taking into account the nature of the Services and the information available to RMG, RMG will assist Customer in complying with Customer’s obligations in respect of data protection impact assessments and prior consultation pursuant to Articles 35 and 36 of the GDPR, by providing the information RMG makes available under this Section 10.
      11. Customer Audits. Customer agrees to exercise any right it may have to conduct an audit or inspection, including under the Standard Contractual Clauses if they apply, by instructing RMG to carry out the audit described in Section 10. If Customer wishes to change this instruction regarding the audit, then Customer has the right to request a change to this instruction by sending RMG written notice as provided for in the Agreement. If the Standard Contractual Clauses apply, nothing in this Section varies or modifies the Standard Contractual Clauses nor affects any supervisory authority’s or data subject’s rights under the Standard Contractual
      12. Transfers of Personal Data.  The Standard Contractual Clauses will apply to Customer Data that is transferred outside the EEA, either directly or via onward transfer, to any country not recognized by the European Commission as providing an adequate level of protection for personal data (as described in the GDPR). The Standard Contractual Clauses will not apply to Customer Data that is not transferred, either directly or via onward transfer, outside the EEA. Notwithstanding the foregoing, the Standard Contractual Clauses (or obligations the same as those under the Standard Contractual Clauses) will not apply if RMG has adopted Binding Corporate Rules for Processors or an alternative recognized compliance standard for the lawful transfer of personal data (as defined in the GDPR) outside the EEA.
      13. Termination of the DPA. This DPA shall continue in force until the termination of the Agreement (the “Termination Date”).
      14. Return or Deletion of Customer Data. The Services provide Customer with controls that Customer may use to retrieve or delete Customer Data as described in the Up to the Termination Date, Customer will continue to have the ability to retrieve or delete Customer Data in accordance with this Section. RMG will also delete Customer Data when requested by Customer by using the Service controls provided for this purpose by RMG.
      15. Duties to Inform. Where Customer Data becomes subject to confiscation during bankruptcy or insolvency proceedings, or similar measures by third parties while being processed by RMG, RMG will inform Customer without undue delay. RMG will, without undue delay, notify all relevant parties in such action (e.g. creditors, bankruptcy trustee) that any Customer Data subjected to those proceedings is Customer’s property and area of responsibility and that Customer Data is at Customer’s sole disposition.
      16. Entire Agreement; Conflict. Except as amended by this DPA, the Agreement will remain in full force and If there is a conflict between any other agreement between the parties including the Agreement and this DPA, the terms of this DPA will control.
      17. Definitions.Unless otherwise defined in the Agreement, all capitalized terms used in this DPA will have the meanings given to them below:
        • Korbyt Network” means RMG’s Korbyt software and its subcontracted data center facilities, servers, networking equipment, and host software systems (e.g., virtual firewalls) that are within RMG’s control or those of RMG’s Subprocessor and are used to provide the Services.
        • RMG Security Standards” means the security standards attached to the Agreement, or if none are attached to the Agreement, attached to this DPA as Annex 1.
        • Subprocessor” means RMG’s cloud hosting service provider.
        • Customer” means you or the entity you represent.
        • Customer Data” means the “personal data” (as defined in the GDPR) that is uploaded to the Services under Customer’s RMG accounts.
        • EEA” means the European Economic Area.
        • GDPR” means Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
        • processing” has the meaning given to it in the GDPR and “process”, “processes” and “processed” will be interpreted accordingly.
        • Security Incident” means a breach of RMG’s security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Data.
        • “Standard Contractual Clauses” means Annex 2, attached to and forming part of this DPA pursuant to the European Commission Decision of 5 February 2010 on standard contractual clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC.

       

      Annex 1

      RMG Security Standards 

      Capitalized terms not otherwise defined in this document have the meanings assigned to them in the Agreement.

      1. Information Security Program. RMG will maintain an information security program (including the adoption and enforcement of internal policies and procedures) designed to (a) help Customer secure Customer Data against accidental or unlawful loss, access or disclosure, (b) identify reasonably foreseeable and internal risks to security and unauthorized access to the Korbyt Network, and (c) minimize security risks, including through risk assessment and regular testing. RMG will designate one or more employees to coordinate and be accountable for the information security program. The information security program will include the following measures:
        • 1.1 Network Security. The Korbyt Network will be electronically accessible to employees, contractors and any other person as necessary to provide the Services. RMG will maintain access controls and policies to manage what access is allowed to the Korbyt Network from each network connection and user, including the use of firewalls or functionally equivalent technology and authentication controls. RMG will maintain corrective action and incident response plans to respond to potential security
        • 1.2 Physical Security
          • 1.2.1 Physical Access Controls. Physical components of the Korbyt Network are housed in nondescript facilities belonging to RMG’s Subprocessor (the “Facilities”). Physical barrier controls are used to prevent unauthorized entrance to the Facilities both at the perimeter and at building access points. Passage through the physical barriers at the Facilities requires either electronic access control validation (e.g., card access systems, etc.) or validation by human security personnel (e.g., contract or in-house security guard service, receptionist, etc.). Employees and contractors of any entity are assigned photo-ID badges that must be worn while the employees and contractors are at any of the Facilities. Visitors are required to sign-in with designated personnel, must show appropriate identification, are assigned a visitor ID badge that must be worn while the visitor is at any of the Facilities, and are continually escorted by authorized employees or contractors while visiting the Facilities.
          • 1.2.2 Limited Employee and Contractor Access. RMG’s Subprocessor provides access to the Facilities to those employees and contractors who have a legitimate business need for such access privileges. When an employee or contractor no longer has a business need for the access privileges assigned to him/her, the access privileges are promptly revoked, even if the employee or contractor continues to be an employee of RMG, its Subprocessor or one of either company’s
          • 1.2.3 Physical Security Protections. All access points (other than main entry doors) of the Facilities are maintained in a secured (locked) state. Access points to the Facilities are monitored by video surveillance cameras designed to record all individuals accessing the Facilities. RMG’s Subprocessor also maintains electronic intrusion detection systems designed to detect unauthorized access to the Facilities, including monitoring points of vulnerability (e.g., primary entry doors, emergency egress doors, roof hatches, dock bay doors, etc.) with door contacts, glass breakage devices, interior motion-detection, or other devices designed to detect individuals attempting to gain access to the Facilities. All physical access to the Facilities by employees and contractors is logged and routinely audited.
      2. Continued Evaluation. RMG will conduct periodic reviews of the security of its Korbyt Network and adequacy of its information security program as measured against industry security standards and its policies and procedures. RMG will continually evaluate the security of its Korbyt Network and associated Services to determine whether additional or different security measures are required to respond to new security risks or findings generated by the periodic

       

      Annex 2 

      Standard Contractual Clauses (processors) 

      For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection

      The entity identified as “Customer” in the DPA (the “data exporter”)

      and

      RMG Enterprise Solutions, Inc.

      15301 Dallas Parkway, Suite 500, Addison, Texas 75001 (the “data importer”)

      each a “party”; together “the parties”,

      HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.

      Clause 1

      Definitions

       

      For the purposes of the Clauses:

      • (a) ‘personal data’, ‘special categories of data’, ‘process/processing’, ‘controller’, ‘processor’, ‘data subject’ and ‘supervisory authority’ shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;
      • (b) ‘the data exporter’ means the controller who transfers the personal data;
      • (c) ‘the data importer’ means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country’s system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC;
      • (d) ‘the subprocessor’ means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;
      • (e) ‘the applicable data protection lawmeans the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established;
      • (f) ‘technical and organisational security measures’ means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of

       

      Clause 2

      Details of the transfer

      The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.

       

      Clause 3

      Third-party beneficiary clause

      1. The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary.
      2. The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity.
      3. The data subject can enforce against the subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the subprocessor shall be limited to its own processing operations under the
      4. The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national

       

      Clause 4

      Obligations of the data exporter

      The data exporter agrees and warrants:

      • (a) that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;
      • (b) that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter’s behalf and in accordance with the applicable data protection law and the Clauses;
      • (c) that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract;
      • (d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;
      • (e) that it will ensure compliance with the security measures;
      • (f ) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;
      • (g) to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;
      • (h) to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;
      • (i) that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and
      • (j) that it will ensure compliance with Clause 4(a) to (i).

       

      Clause 5

      Obligations of the data importer[1]

      The data importer agrees and warrants:

      • (a) to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
      • (b) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
    1. [1] Mandatory requirements of the national legislation applicable to the data importer which do not go beyond what is necessary in a democratic society on the basis of one of the interests listed in Article 13(1) of Directive 95/46/EC, that is, if they constitute a necessary measure to safeguard national security, defence, public security, the prevention, investigation, detection and prosecution of criminal offences or of breaches of ethics for the regulated professions, an important economic or financial interest of the State or the protection of the data subject or the rights and freedoms of others, are not in contradiction with the standard contractual clauses. Some examples of such mandatory requirements which do not go beyond what is necessary in a democratic society are, inter alia, internationally recognised sanctions, tax-reporting requirements or anti-money-laundering reporting requirements.
      • (c) that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred;
      • (d) that it will promptly notify the data exporter about:
        • (i) any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,
        • (ii) any accidental or unauthorised access, and
        • (iii) any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so;
      • (e)to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;

       

      at the request of the data exporter to submit its data processing facilities for an audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;

      • (f)to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;
      • (g) that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent;
      • (h) that the processing services by the subprocessor will be carried out in accordance with Clause 11;
      • (i) to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter.

 

Clause 6

Liability

  1. The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or subprocessor is entitled to receive compensation from the data exporter for the damage
  2. If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity. The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities.
  3. If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the subprocessor agrees that the data subject may issue a claim against the data subprocessor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the subprocessor shall be limited to its own processing operations under the

 

Clause 7

Mediation and jurisdiction

  1. The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject:
    • (a) to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;
    • (b) to refer the dispute to the courts in the Member State in which the data exporter is established.
  2. The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.

 

Clause 8

Cooperation with supervisory authorities

  1. The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection
  2. The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection
  3. The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any subprocessor preventing the conduct of an audit of the data importer, or any subprocessor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5 (b).

Clause 9

Governing Law

The Clauses shall be governed by the law of the Member State in which the data exporter is established.

Clause 10

Variation of the contract

The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.

Clause 11

Subprocessing

  1. The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer under the Clauses. Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor’s obligations under such agreement.
  2. The prior written contract between the data importer and the subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.
  3. The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is
  4. The data exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be updated at least once a The list shall be available to the data exporter’s data protection supervisory authority.

 

Clause 12

Obligation after the termination of personal data processing services

  1. The parties agree that on the termination of the provision of data processing services, the data importer and the subprocessor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred
  2. The data importer and the subprocessor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in paragraph

 

APPENDIX 1 TO THE STANDARD CONTRACTUAL CLAUSES 

Data exporter

The data exporter is the entity identified as “Customer” in the DPA.

Data importer

The data importer is RMG Networks Limited, a provider of software-as-a-service solutions and other services as well as software and hardware products.

Data subjects

Data subjects are defined in Section 1.3 of the DPA.

Categories of data

The personal data is defined in Section 1.3 of the DPA.

Processing operations

The personal data transferred will be subject to the following basic processing activities (please specify): The processing operations are defined in Section 1.3 of the DPA.

 

APPENDIX 2 TO THE STANDARD CONTRACTUAL CLAUSES

 

This Appendix forms part of the Clauses and must be completed by the parties.

Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached):

The technical and organisational security measures implemented by the data importer are as described in the DPA.

 

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