Intelligent Contact Center

Intelligent Contact Center

Today’s call center managers are challenged to improve customer satisfaction, increase revenue, retain agents, and maintain morale. To accomplish these goals, you need current, real-time information—not data that’s hours, days or weeks old. 

RMG Networks Call Center and Real-Time Metrics

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A real-time solution that seamlessly integrates with your systems

Improve performance through highly visible real-time metrics aggregated from your collected raw data and integrated with third-party systems. Our RMG Networks, formerly Symon Communications, Intelligent Contact Center solution seamlessly integrates with multiple platforms and data sources such as ACD, CRM, trouble ticketing, and salesforce.com to give you the up-to-the-minute performance information you need.

Information when and where you need it

Improve agent productivity and knowledge, call center performance, and profit margins with immediate information available when and where your staff needs it. Our data collectors gather real-time operational stats, filter key performance indicators, and deliver information to motivate your staff and enable quick responses. Our solution lets you disseminate key performance indicators with data alert thresholds to desktops and mobile devices—allowing managers to take quick action wherever they happen to be. 

Lastest Market Sheet

6 Reasons to Implement Contact Center Visualization Solutions

 

Learn about the six common reasons and benefits for implementing visual communications for your business, including the following:

- Increase quality scores
- Increase first call resolution
- Reduce average talk time

Download Solution Brief

 

Displays that make an impact on your team

Motivate employees with easy-to-read displays showing individual and team metrics—including calls waiting, average wait times, and agents available.

Place your digital signage where it will have the most impact with your agents and managers—on large HDTVs, LED wallboards, desktops, and mobile devices.

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Watch demos of our solutions at work for our customers.

Mortgage Call Center InView
Contact Center InView
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RMG Call Center Employee Screen IGS Energy Demo
RMG Call Center Employee Screen Bellington Demo