Today’s call center managers are challenged to improve customer satisfaction, increase revenue, retain agents, and maintain morale. To accomplish these goals, you need current, real-time information—not data that’s hours, days or weeks old.
Improve performance through highly visible real-time metrics aggregated from your collected raw data and integrated with third-party systems. Our RMG Networks, formerly Symon Communications, Intelligent Contact Center solution seamlessly integrates with multiple platforms and data sources such as ACD, CRM, trouble ticketing, and salesforce.com to give you the up-to-the-minute performance information you need.
Motivate employees with easy-to-read displays showing individual and team metrics—including calls waiting, average wait times, and agents available.
Place your digital signage where it will have the most impact with your agents and managers—on large HDTVs, LED wallboards, desktops, and mobile devices.