DALLAS, TX — (Marketwired) — 08/15/16 — Today, RMG Networks Holding Corporation (NASDAQ: RMGN), or RMG Networks™, and Airbus DS Communications are pleased to announce the integration of RMG’s visual contact center solution into Airbus DS Communications VESTA® 9-1-1 system, the leading call handling solution for Public Safety. The integration allows for real-time display of statistical details on queue activity for a PSAP (Public Safety Answering Point).
“We are excited to announce this technology partnership with Airbus DS Communications. It is a pleasure to be working with a global leader in emergency management solutions,” said Robert Michelson, chief executive officer and president of RMG Networks. “We’re pleased to offer Airbus DS Communications a competitive edge in data visualization for such a critical industry. The ability to provide real-time visual solutions can provide more value to call centers. Our work with Airbus DS Communications offers a deeper holistic solution for Public Safety and accelerates our penetration within the industry.”
For over four decades, Airbus DS Communications has designed solutions to keep communities safe. Today, over 60% of all 9-1-1 calls in the US are received by Airbus DS Communications systems, protecting over 200 million residents 24/7. Airbus DS Communications, as a leader in providing 9-1-1 call handling, will add RMG’s next generation contact center solutions to its product offering to be sold to the hundreds of Public Safety organizations Airbus DS Communications supports. This technology partnership offers a complete solution to further enhance the value Airbus DS Communications delivers to customers.
Leveraging RMG’s software and expertise enables Airbus DS Communications’ clients to integrate visual communication solutions with real-time data displays. The displays create a complete visual communication solution, garnering attention to critical detail in real time. In addition to bolstering effectiveness, engaging visualization allows contact centers to display real-time KPIs (key performance indicators) to the entire team to adjust workflow to accommodate the ups and downs in activity for a more efficient and effective response.
“Our technology partnership with RMG Networks provides a best-in-class visual solution to enhance our VESTA solutions,” says Bob Freinberg, CEO, Airbus DS Communications. “The RMG real-time displays are a critical addition to our emergency management solutions. Real-time data visualization facilitates fast, accurate response. In our industry, speed and accuracy are vital. Anything less puts customers in jeopardy.”
The RMG and Airbus DS Communications solution, called VESTA® 9-1-1 Heads-Up Display, can be seen at APCO 2016 in Orlando. Public Safety agencies will get a special demonstration in the Airbus DS Communications Innovation Theater in their Booth #1353, August 15, 11:30 AM EDT.
For additional information, visit www.rmgnetworks.com.
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