The webinar event will focus on using the latest advances in visual communications to drive behaviour of customer service agents and managers, in addition to elevating contact centre productivity and communication.
Listen in as RMG experts discuss the top challenges faced by contact centre clients today and how the visualisation of key information in the right way addresses key objectives, including –
- Communicating with employees via resolution messages
- Motivating performance and driving behaviour with real-time metrics
- Identifying common challenges and ways to overcome these challenges
The 30-minute webinar will be hosted by RMG Networks solution specialist, Jason Shave, and Rosie Washbourne, contact centre sales specialist. They will explore the use of resolution messaging (delivering actionable messages rather than data), gamification (making a game out of every day objectives), and how visual communications can be used most effectively to promote productive behaviour and positive engagement.
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