Call Center Week offers contact center management the opportunity to gain skills and insight into transforming the customer experience. Inspirational stories of customer-centric leadership, innovation, growth and transformation will be a focus as smart companies assess and deliver on customer expectations.
RMG will showcase its intelligent contact center solutions, including its new Agent Productivity Scoreboard, at the conference expo. RMG visual solutions and data collectors gather real-time operational stats, filter key performance indicators and deliver information that improves agent productivity and knowledge, call center performance, and profit margins. RMG’s software integrates with third-party systems and data sources such as ACDs, CRMs and trouble-ticketing, offering a comprehensive visual scoreboard for performance management.
RMG experts Roosevelt Civil, Senior Sales Engineer, and Michael Stickney, Client Relationship Manager, will represent RMG at the show in booth 611. Register here to obtain a free pass to the expo.
Contact RMG to schedule an appointment during Call Center Week and learn more on how RMG’s powerful and intelligent real-time visual solutions can be rapidly deployed to meet the needs of today’s contact centers.
© 2015 RMG Networks Holding Corporation. RMG Networks and its logo are trademarks and/or service marks of RMG Networks Holding Corporation.