RMG Networks Blog

01/4/2016 — RMG Networks Holding Corporation (NASDAQ: RMGN), or RMG NetworksTM, a leading provider of intelligent visual communications solutions, announces its participation in Call Center Week Winter Conference and Expo taking place January 26-29, in Orlando, Florida.

Call Center Week Winter’s central focus is the service leader. The conference is designed to inspire next steps while the expo connects call center professionals with solution providers that help businesses achieve their goals. 

RMG will showcase its Intelligent Contact Center solutions at the event, including the InViewTM dashboard that makes up RMG’s Agent Productivity Scoreboard solution. Agent Productivity Scoreboard is a solution that provides customized messages and performance metrics to contact center agents and managers to motivate and increase productivity. Data is personalized by individual or team and is displayed in real time with alerts to highlight metrics that fall out of range. RMG’s software integrates with third-party systems and data sources such as ACDs, CRMs and trouble-ticketing, offering a comprehensive visual scoreboard for contact center performance management. 

Steve Chang, Senior Vice President of Strategy and Solutions for RMG Networks, will be providing a demo drive presentation at the event on Developing Customer Satisfaction with Real-Time Metric Management on Thursday, January 28 at 10:00 am.

Contact RMG to schedule an appointment during the Call Center Week Winter and learn more on how RMG’s powerful and intelligent real-time digital signage solutions can be rapidly deployed to meet the needs of today’s contact centers.

© 2015 RMG Networks Holding Corporation. All rights reserved. RMG Networks and its logo are trademarks and/or service marks of RMG Networks Holding Corporation. Other trademarks are owned by their respective owners.

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