IAUG Converge provides the resources, connections and forum to navigate the changing communications technology landscape. The event is designed as a comprehensive program around the popular industry topics of integration, managed services, cost management, BYOD, cloud and more.
RMG Networks is proud to be an Avaya Dev Connect Partner and has a long history of interfacing with Avaya products. RMG’s enterprise software interfaces with Avaya CMS, Avaya IQ, Avaya predictive dialers and other Avaya system, providing comprehensive solutions for Avaya customers.
RMG will showcase its Intelligent Contact Center solutions, including its new Agent Productivity Scoreboard, at the conference expo. RMG’s intelligent visual solutions improve performance through highly visible real-time metrics aggregated from collected raw data and integrated with third-party systems and data sources such as ACDs, CRMs and trouble-ticketing. Benefits for implementing RMG’s visual communications include improved quality scores, increased first call resolution and reduced average talk time.
RMG experts Aziz Boutsoudine, Senior Sales Engineer, and Mike Dimidjian, Client Relationship Manager, will represent RMG Networks at the show in booth 744.
Contact RMG to schedule an appointment during IAUG Converge 2015 and learn more on how RMG’s powerful and intelligent real-time visual solutions can be rapidly deployed to meet the needs of today’s contact centers.
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