The NECCF was founded in 2001 by contact center executives and specialists who wanted an unbiased “user group” to facilitate the exchange of ideas among contact center executives and managers. The NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region.
RMG will showcase its Intelligent Contact Center solutions, including its new Agent Productivity Scoreboard, at the conference expo. RMG’s intelligent visual solutions improve performance through highly visible real-time metrics aggregated from collected raw data and integrated with third-party systems and data sources such as ACDs, CRMs and trouble-ticketing. Benefits for implementing RMG’s visual communications include improved quality scores, increased first call resolution and reduced average talk time.
RMG expert Trevor White, Solution Sales Director, will represent RMG at NECCF in booth 120.
Contact RMG to schedule an appointment during the NECCF event and learn more on how RMG’s powerful and intelligent real-time visual solutions can be rapidly deployed to meet the growing needs of today’s contact centers.
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