The SCORE (Symposium for Customer Operations and Retention Exposition) conference is an industry forum on customer experience management best practices to drive customer loyalty and retention. Best-in-class industry leaders will present innovative, proven strategies for improving customer satisfaction and agent engagement. SCORE will also recognize the 2015 NorthFace ScoreBoard Award and CEMPRO Award recipients for excellence in customer service and employee engagement.
Trevor White, Director of Solution Sales, will represent RMG Networks as he presents “Contact Center Technology That Drives Customer Loyalty” on Wednesday, May 25. White will explain how providing agents and supervisors with real-time metrics, aggregated from third-party systems’ raw data, can improve today’s contact centers’ customer satisfaction, revenue growth, agent retention and morale.
RMG Networks will also exhibit its Intelligent Contact Center solutions that integrate with multiple third-party systems and data sources such as ACDs, CRMs and trouble-ticketing, offering a comprehensive visual scoreboard and dashboard for contact center performance management. Critical call center KPI data can be viewed on large digital displays, desktops and mobile devices in real time, motivating agent performance and increasing customer service.
Contact RMG to schedule an appointment at the event and learn how RMG’s powerful real-time data visualization can maximize contact center productivity and efficiency with proven ROI. If you’re interested in attending the SCORE Conference, please register here for a special discounted rate.
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