Gamification solutions will also be on display demonstrating how real-time call center performance metrics can be ranked by individuals or teams to encourage friendly competition and increased productivity.
RMG’s Intelligent Contact Center solution integrates with multiple third-party systems and data sources such as ACDs, CRMs and trouble-ticketing, offering a comprehensive visual scoreboard for contact center performance management. Data can be viewed on large digital displays, desktop dashboards or mobile devices.
Juergen Petzendorfer, European Sales Director, will be representing RMG Networks in Hall 2, Number B22. Contact RMG to schedule an appointment during CCW or for a code to register for the event for free.
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