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SHARING INDUSTRY NEWS, IDEAS, AND SOLUTIONS FROM EXPERTS

Hiring Millennials for Your Call Center (and how to Retain Them)

It’s official. Millennials have surpassed the Baby Boomers and Gen-X to become America’s largest generation. This extends into the workplace where one-in-three American workers are Millennials, recently surpassing Gen-X as the largest group in the workforce today. By...

4 Reasons to Invest in Video Content Marketing

If you’re one of the few companies that has yet to jump on the video content marketing train, you better jump on and fast. Because it’s here, and you don’t want to be left behind with this lasting marketing tactic. Video is a form of engaging, cutting-edge content...

How Brick & Mortar Stores Can Compete with eCommerce

Today, we live in a digital world: much of daily actions are completed with the help of our smartphones and laptops without a second thought. We even rely on our devices for assistance with fun recreational activities like shopping. With that said, it’s believed that...

6 Critical Ways to Reduce Employee Turnover

A high employee turnover rate is something that every company strives to eliminate. Not only does high employee turnover rate affect a company’s bottom line, but it also can impact a company’s reputation for recruiting future employees. However, it’s not uncommon to...

Is Your Remote Workforce Engaged?

Employee engagement has been a pivotal focal point among the minds of all industry business leaders for years. Yet, companies continue to find it one of their biggest challenges. Aiming for a workplace environment that proactively inspires a team of individuals to...

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